Platform
Reporting
Channels
E-Learning
Contact
Platform
Reporting
Channels
E-Learning
Contact
We can implement numerous reporting channels and add different specific custom channels according to client needs. All operated in compliance with ISO 27001, NIST Cyber Security Framework and COBIT 5 as well as other Cybersecurity and IT compliance frameworks.
Telephone + IVR
Free 800 national or international personalized or vanity numbers are available in over 115 countries. IVR with generic or custom menu recorded by voice professionals give the option of speaking directly with an EthicsGlobal adviser that will follow each organization's protocol and custom questionnaire to generate a new report, add additional information or report a further offense. It can also be used to follow-up on or generate a new report through the smart invoice system anonymously.
Web Assistant and Mobile website
Dynamic web questionnaire, visible on all devices. Takes the informant through the reporting process step-by-step. It can be customized with a site catalog, type of report/offense, parties involved, dates, facts, attach evidence, awareness campaign evaluation, and all necessary information needed for a proper investigation.
Chat
Via the organization'ss ethics website, informants can file a report with the help of an EthicsGlobal adviser, following the customized protocols. This channel allows more security for timid or scared informants who have the option to send evidence, receive the conversation through email and even rate the service.
Mobile App
The mobile application is available for iOS and Android with the customized questionnaire, follow-up functionality, alerts and notifications for updates on report status, messages with investigators, ability to upload evidence in real time using the camera, microphone and GPS.
This channel is available through a custom email for your organization even though its use is actually not recommend due to a combination of lack of best practice and potential for insecurity.
Custom channels
Custom channels can be created on request to file reports according to the organization's specific needs, example channels previously implemented include: WhatsApp, SMS, Skype, etc.
United States 1-8664488564
Philippines 180011115715