Service

Plans

Unique Ethicsglobal phone number.

With optional vanity 800-(CUSTOM NAME) number.

Personalized to client's needs and recorded by professional voice artist.

Dynamic web questionnaire adapted 100% to client requirements which guides the reporter according to their chosen options, custom site catalog, type of report, parties involved, with an anonymity option, dates, facts, attach evidence, awarness campaign evaluation and all necessary information for an investigation.

Reporting via a custom email address.

Live chat system through the public website, reporters are taken through the report step-by-step by our advisors using various tools to assist them filing their report e.g: sending files, receiving conversation via email, rating the service, etc.

Which contains all the necessary information for awareness campaign, ability to file reports, follow-up on reports, notify status changes for a report, report resolutions, messaging and sending evidence in real time using camera, microphone and smartphone GPS.

According to the client's needs and local culture, for example: Whatsapp, SMS, Skype, organization's switch extensión, etc.

Intuitive, easy to use system as well as interactive help for every tool.

Manage and control reports based on Best Practices.

Manage users with custom permissions and access segmentation by department, type of report, origin or according to the information provided in the questionnaire. Allowing for thousands of combinations that better adapt to each organization.

Permanent users can delegate tasks by creating investigator profiles with global or private access that can view specific cases with specific roles and custom investigation flows.

Notifications by email for users about new reports, updates by reporters or investigators, changes, tasks and updates to reports to which the user has permission according to their role, notifications for each event or as a daily summary.

Establishes a series of steps that allow monitoring, follow-up, processing of reports while trying to set a framework for an investigation.

Establishes a framework for investigations for each specific role, delegating responsabilities to user groups.

Custom catalog of different types of sanctions and application of one or several sanctions to the parties-involved, with the goal of having a consistent consequence (matrix) according to Code of Ethics along with system criteria.

Analytics tool that allows segmentation/filtering by date, labels/tags for example: department or type of report, among others to generate dynamic graphs and download to Excel.

Filter the information on reports that you wish to export with a personalized design for presentations or executive briefings/(reports).

Design and operation of the platform's infrastructure with high availability, global redundancy, information recovery in case of any failure with certifications like: C5, Cyber Essentials Plus, DoD SRG, FedRAMP, FIPS, IRAP, ISO 9001, 27001, 27017, 27018 MTCS, PCI DSS Level 1, Norm SEC 17-a-4(f), SOC 1, SOC 2, SOC 3

Incompliance with ISO27001, and othe practices that protect your information like NIST and COBIT 5. All information is encrypted while transmitted and stored.

We have our own team to develop, monitor and specialized tech support.

Design and development team to modify the platform to each organizations needs and create custom apps.

Alerts are programmed based on business rules assigned to specific types of users that can be alerted to specific events by call or text message, for example reports with irregularities, very severe cases, etc.

Delivery of documentation for Best Practices and information on: recommended policies for a Code of Ethics, creating an Ethics Committee, Ethics Committe Bylaws and member profile, Ethics Officer's role, employee sanctions, difference between a Code of Ethics and internal regulations, private information regulation, report investigation processes, Best Practices operating an Ethics Hotline.

Development and design of your organizations Code of Ethics.

Basic awareness campaign with suggested content and the client's corporate image to print brochures, flyers, posters, cards, e-mailing for the Ethics Hotline awareness campaign. Weekly bulletin about specific topics to assist the campaign.

Design of awareness campaign: creative concept, material and custom content.

Design and delivery to all organization members of newsletter with specific topics to help the awareness campaign, use of the ethics hotline and increase knowledge and awareness of the importance of ethics in an organization.

A website for the ethics hotline awareness campaign, with subdomain: yourorganization.ethicsglobal.com, with objectives of your ethics reporting system, reporting procedures, links to other reporting channels, report follow-up and adaptable to all devices with suggested content custom designed for each client.

Design, development, structure and custom domain name for the client's public website.

User manual, remote training for users and material for the launch/presentation of the Ethics Hotline in video and infographic.

User manual, face-to-face training and launch/presentation for the Ethics Hotline.

Support for all components of the Ethics Reporting System with the promise of timely assistance, experience and the highest level of customer service.

An account executive assigned to manage and moniter system operations.

E-Learning system with a variety of modules, videos, infographic presentations, evaluations per moduleo or in general, directed at all organization members:

• Use of Ethics Hotline
• Identifying Unethical Behaviors

• Work Ethics
• Corporate Ethics
• Incident Investigation

Custom design and development of e-learning course for a client's Code of Ethics or any other topic of interest with the client's branding.

On request, experts in investigation use machine learning algorithms and data mining to anticipate actions, acting as a predictive service for future cases taking into account information from more than 300,000 reports, offering invaluable benefits for decision making during investigations or report resolutions.

Specialized legal consulting for reports covering: Protocol and investigation flow with legal purposes, legal technical opinion, criminal liability, field investigation to gather legal evidence, preparation, presentation, ratification of evidence and follow-up to legal reports until resolution or end of trial.