Many companies that implement a compliance program ask how to use an ethics hotline. Here is a clear, simple answer.
Training: essential to using an ethics hotline
Training employees to use a reporting channel is an important part of implementing an integrity program. Here we discuss strategies that can encourage employees to use the hotline regularly and make their reports more effective.
Staff need training to use the reporting channel correctly: it is not a suggestion box. The key message should be, “This channel helps prevent unethical conduct that affects us all.” Training should begin with questions such as: What conduct is unethical? What is a reporting hotline? And how do you submit a report? These topics should be reinforced often.
Training should also explain that an independent third party operates the hotline. This shows that the leaders of the organization take it seriously and reassures employees that their information will be protected and that they will not face retaliation.
Promoting the hotline: the next step
To make sure every employee knows how to use the ethics hotline, the organization should run an internal awareness campaign. Materials can include e-learning courses, which offer accessible, effective training that employees in different roles can follow.
The advantage of the ethics hotline from EthicsGlobal
At EthicsGlobal, we provide different tools for training employees as part of our comprehensive 360° model. It addresses each aspect of an integrity program and helps organizations take ethics beyond mere compliance.
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