Support Specialist
México,
CMX,
Mexico
México,
CMX,
Mexico
Help every user move forward with confidence.
As a Technical Support Specialist, you will be a key point of contact for EthicsGlobal employees and customers. You will diagnose incidents, configure access, guide users, and keep each request moving with clear communication and dependable follow-up.
What we offer
- Full-time position with statutory benefits.
- Monday through Friday, 9:00 a.m. to 6:00 p.m., with a one-hour meal break.
What you will do
- Handle and follow up on internal and external technical support tickets.
- Escalate technical issues to the appropriate teams.
- Configure users, access permissions, and platforms.
- Keep customers informed about the status of their requests.
- Guide users and support software configuration and asset maintenance.
What you bring
- Technical degree in systems, information technology, or a related field.
- Basic to intermediate knowledge of Windows, macOS, networking, ticketing platforms, browsers, and web tools.
- Clear communication and a service-oriented mindset.
- Strong problem-solving skills and consistent follow-through.
Nice to have
- Experience supporting SaaS products.
- Basic to intermediate technical English.
- Basic SQL knowledge.
- A strong sense of urgency.
What we offer
- Full-time position with statutory benefits.
- Monday through Friday, 9:00 a.m. to 6:00 p.m., with a one-hour meal break.
- Work with national and international customers and modern SaaS technology.
- Continuous learning and long-term growth opportunities.
- A collaborative workplace with coffee, water, a terrace, and lockers.