Compliance in Peru has seen a number of changes, and some organizations have made mistakes while implementing it.
Changes in compliance in Peru
Following the changes to Peru's Criminal Code discussed in the original article, compliance programs expanded and diversified. The article identifies three common mistakes in the handling of reports.
As noted previously, ethics hotlines are a key communication channel for compliance programs. Based on corporate governance best practices, the article recommends that an independent third party operate the hotline, simplify reporting, and bring multiple channels into one system.
Some Peruvian organizations have instead chosen to run their hotlines internally. This can create two problems: conflicts of interest between reporters and those receiving reports, and uncertainty about the protection of anonymity.
Another challenge lies in introducing the ethics hotline. An employee-awareness campaign should explain what the channel does and which matters can be reported, with reference to the organization's Code of Ethics or Code of Conduct.
The campaign should also make clear when an outsourced service manages the hotline and how it protects the anonymity of reporters.
Why strengthen compliance in companies
A further recurring problem is the handling of reports from receipt through resolution or sanctions. Processes may be unclear about who is responsible for each step or how an investigation should be carried out.
Organizations can address this through up-to-date training in ethics, compliance, and codes of conduct for employees at every level.
The challenges faced by organizations in Peru motivate EthicsGlobal to adapt its services to the needs of businesses and institutions through our integrated ethics system.